Health and Safety Directorate

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First Aid

Welcome to the First Aid page of the Health and Safety Directorate.

Here you can practice your first aid skills, find information on what to do during a first aid incident and find information on how to train as a first aider.

AED (defibrillator) Locations

  • Mile End: Student Health Service Lobby Ground Floor Geography Building | France House reception and People Palace Foyer.
  • Whitechapel: Garrod building lobby
  • Charterhouse Square: Dawson Hall lobby | John Vane Science Centre lobby

Information on First Aid Treatment

Information on How to request first aid/emergency medical services [PDF 297KB]

Click the link for the current First Aiders List

Please note that the guidance and advice is not a substitute for training but should be used in conduction with. If you are not able or confident in dealing with a first aid incident please dial 3333 and request a first aider.

What is First Aid? 

First Aid is the initial treatment given to someone who is injured or sick, prior to professional medical assistance arriving and taking over from you.

The First Aid needs assessment and Policy include the provistion for Mental Health First Aid

Building Based and Local First Aiders

  • Building Based First Aiders (BBFA); provide first aid to all Schools/Institutes/Directorates in their Building and when required adjacent buildings and are part of Security’s ‘call out’ list. 
  • Local First Aiders; provide first aid to their School/Institute/Directorate. 
  • ALL significant First Aid incidents should be dealt with by a BBFA unless only a local first aider is available (e.g. out of hours). 

Duties of a Queen Mary First Aider

  • Know your area, work out in advance how you would direct an ambulance onto your area of campus and to your building and those buildings you may be called to.
  • Respond promptly when requested (call from Security Office in the case of a BBFA).
  • Administer first aid appropriate to the level of qualification and as per training.
  • Know how to secure additional help when needed.
  • Support other first aiders as required in the event of a major incident.
  • Report incidents and actions taken to the Health and Safety Directorate and local line manager.
  • Ensure the safe disposal of clinical waste, such as soiled dressings in yellow bio-hazard bags and the appropriate waste containers.
  • Replenish first aid equipment/material used to treat the casualty.
  • Comply with requirements for certification.

Accident and Incident reporting 

First Aid Supplies

Standard first aid boxes, first aider's response bags and replenishment of their contents are ordered from Health and Safety Directorate. If you require supplies for your First Aid box or Response Bags please complete an order form and email it to Helpdesk

We recommend that you use a checklist that you can store inside or on the outside of the first aid box, to help you keep track of what you have/need and when it was last checked: Contents Check for First Aid Kit [PDF 227KB]

How to call for an ambulance

1. From a landline dial 9 (for an outside line) 999 / from a mobile phone dial 999
2. Request an ambulance
3. Explain the nature of the medical emergency
4. Give details of location, for example

Queen Mary, University of London. Occupational Health Service. Ground Floor Geography Building. Mile End. E1 4NS
From the Mile End road enter campus between the Queens’ building and the
Follow the path keeping the Queens’ building on the left.
Turn left into Geography square.
Second entrance [of the Geography Building] on the right.

5. Call Security on 3333 and inform them an ambulance has been requested, ask them to meet the ambulance (e.g. outside the Queens’ building) and escort the paramedic’s to you.

You can call 999 again if the situation changes or worsens.  

First Aid Training

For information on courses and how to book please see our training page. Following successful completion of a first aid course you will be automatically opted in to the local first aider system and will be expected to carry out first aid on ill or injured staff, students and visitors when called to do so. 

First Aid Re-qualification

  • FAW qualified: Re-qualification is to attend the 2 day re-qualification course.
  • EFAW qualified: Re-qualification is to attend the 1 day EFAW course again.
  • Time line: You must attend re-qualification with in the month that your certificate is due to expire. However, you can attend as early as 6 months before your certificate is due to expire if you wish. If you are unsure or have any questions please email for advice.

First Aid Skills Update for qualified first aiders

First Aid Skills update sessions will be heald yearly for qualified first aiders. 

  • They are designed for existing first aiders to practice their skills and update their knowledge on a yearly basis.
  • Three session will be held each August at Mile End, Whitechapel and Charterhouse Square.
  • Course description: This course is open to all QMUL first aiders who have a current first aid or emergency first aid certificate.
  • Course content includes: Incident reporting • Primary Assessment • Top-to-toe survey • Recovery Position • Cardiopulmonary resuscitation • AED familiarisation • Wounds and bleeding • Soft tissue injures • Bones • Burns • Major illnesses • Scenario debrief.
  • Duration: 3 hours

Primary legislation

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